Shipping & Returns
Use your shipping account: at checkout for the shipping option select Customer Account number, also in the message area on the checkout page provide your account number and the zipcode for the billing on that account. You can use your UPS, USPS account.
Same day Delivery Please contact us for pricing and time tables for delivery we use 1-800Courier - Your Same Day Specialist more information
Our Standard Shipping for shipments 16 ounces or less is USPS First Class Mail. Over 16 ounces will be ship using Fedex Ground, USPS Priority Mail or UPS Ground Service.
FREE Shipping: All orders over $35 shipped to a USA address can ship for free to the customer. This shipping method is a 2-6 day delivery time. We will ship with one of the following: USPS Priority Mail or UPS Ground Service.
Our Express Shipping would be ship by Express Mail from USPS. Orders for this service must be received by us by 1:00pm PST. Or will ship the following day.
If you need overnight shipping or a faster way than normal please contact us either before you place the order or right after. We will arrange a faster shipping service and get your approval for the extra cost.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. International shipping cost are a extra charge to the buyer.
We ship International with USPS Priority Mail, UPS and DHL Express.
We can ship with other companies if you have a perfer carrier.
100% Quality & Satisfaction guarantee on all our Compatible ink cartridges
You may return most new, unopened items within 30 days of delivery for a full refund. If Buyer orders the wrong part number we will exchage item for equal value item, Buyer must pay the return shipping cost and the shipping cost for the item to be shipped to the buyer. If Buyer orders items and decides they do not want them or placed a order by mistake, a Store credit, will be issued upon return of items in Original Condition. If item's packaging is opened a 20% restocking charge may be applied. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
100% Quality & Satisfaction Guarantee on all our Compatible ink cartridges